What services can customers receive after purchasing cassava processing equipment from Henan Jinrui Company?

Henan Jinrui Company is a professional cassava processing equipment manufacturer and exporter. We can not only customize suitable scale cassava processing equipment according to customers’ requirements, but also will offer complete sales service, such as one-year equipment warranty service, supervisory service for equipment installation, commissioning and worker training service, and lifelong technical service.

1. Provide one-year equipment warranty service

Jinrui will provide one year warranty for all the cassava processing equipment. If the equipment parts are broken which is not caused by humans, Jinrui can send machine parts to you for free. If there is any issue happened during operation, Jinrui can provide an online guide all the time.

2. Supervisory service for equipment installation, and commissioning

①Simple cassava processing equipment:

Simple cassava processing equipment includes small-scale garri and cassava flour processing machines. The Assembly of equipment is already finished before delivery. When equipment arrives site, clients just need to place equipment where they want to use them and connect power to motors. Besides, Jinrui will send operating manual, and drawings and provide online guidance.

Cassava processing equipment delivery

②Complete cassava processing line:

Complete cassava processing line include garri, cassava flour and cassava starch processing line. Jinrui can dispatch experienced technical engineers for site technical supervision of machine installation &commissioning and worker training. Within the scope of supervision of start-ups, Jinrui provides the following supervisory service:

(1) Set the schedule of the installation and give details on the sequence of start-up of individual parts of the cassava flour processing plant.

(2) We will be responsible for giving detailed explanations for the technical documentation, drawings, operation manuals, equipment performance, and relevant notice for the buyer’s technical personnel, and answer & solve all technical questions.

(3) Advise on the mode and method of starting up individual plant units.

(4) Advise the buyer on the initial production run of the plant.

(5) Instruct and train buyer's staff on details of normal production conditions of the plant, and special operating conditions and emergencies.

(6) Supervision of the daily activities of the buyer's operating staff until the plant is ready for the trial run.

(7) Advise the buyer’s concerned employees of the operation procedure and maintenance of the plant.

(8) Supervision of the buyer's operating staff in the performance run test.

(9) Our engineer in this section should meet all requirements from the installation of the whole production line, commissioning, test-run, and performance test up to final acceptance.

Cssava processing project installation &commissioning

3. Worker training service

(1) We will send qualified technical personnel to provide effective training for the buyer 2 months ahead. And technical training center is set in the End-user’s place.

(2) We will guarantee that after the technical training the technical personnel from the buyer can skillfully operate & maintain the equipment, and skillfully adjust the technology & solve basic technical problems in time.

(3) The main training will adopt the terms of on-site training in the Client's plant, i.e the trainees will participate in the pre-operational activities of the plant. That includes the final erection activities, dummy runs, start-up, and plant operation as well as necessary practices concerning equipment operation. This training will be completed by the seller’s supervisory personnel.

Worker training service

4. Lifelong technical service

We have a professional engineer and technical team to guarantee that lifelong technical service will be provided for all machines.

See also: How to purchase cassava processing machine when the budget is limited?

If you also have any ideas or want to venture into a cassava processing project, you can send us a message about which kind of machine u want. We will feel free to get your inquiry.